Howard Putnam's passion for aviation began early on. He learned to fly out of a pasture in his Father's J-3 Piper Cub. His career didn't start out of college but instead as a baggage handler at Midway Airport. He held 13 different positions before being named to Group VP of Marketing for United in 1976.
Howard was recruited to become President and CEO of Southwest Airlines in 1978. He led the visioning process and further developed the fun culture and excellent customer service that Southwest is known for today.
In 1981 he was recruited by Braniff International to restructure the financially failing airline. He was the first airline CEO to successfully take a major carrier into and out of chapter 11. This episode is packed full leadership wisdom and stories to remember.
"If you're going to be on it,run it." During the past 39 years, Ed Holland has worked hard at being a successful restaurateur and leader as well as actively giving back to the community. In this episode, Ed shares why creating experiences for your customers and team will give you an advantage in business. You'll also learn how the power of mental wages, a smile and an orange can keep you on your game. This episode is a little longer than most as there was so much wisdom to share. The laughs are an added bonus!